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Client Relationship Manager
Freeman Las Vegas, NV
$78k-104k (estimate)
Full Time 1 Month Ago
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Freeman is Hiring a Client Relationship Manager Near Las Vegas, NV

About Us

Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Develops relationships and solicits business with new and existing accounts. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing business. Works closely with the branch and the logistics teams to ensure proper planning and execution. Intermediate role that continues to develop an understanding of the business and assigned accounts.

Essential Duties & Responsibilities

Sales:
  • Sales Volume - $750,000 total or more annually
  • Perform outbound sales calls, including cold calling, lead follow-up and sales qualification to ascertain affiliate requirements.
  • Prospect customers through cold call sales and referrals.
  • Up-sell current customers.
  • Develop and present verbal and/or written proposals to potential clients.
  • Quote prices and credit terms in compliance with Freeman policies and procedures.
  • Act as primary representative for assigned accounts taking each account through the Freeman Sales Cycle.
  • Attend industry events to earn business
  • Re-signs the existing business.
Client Solutions:
  • Produces and reviews orders with operational personnel.
  • Confirms jobs and requests necessary information to prepare service plan requirements.
  • Supervises jobs on site as required.
  • Responsible for event job costing.
  • Manages problems quickly, efficiently, and effectively to meet customer’s needs.
  • Responds to customer complaints and handles payment collection process as required.
Miscellaneous:
  • Prepare business transaction reports.
  • Record activities in company provided CRM system.
  • Receive and process orders taken in company inventory/invoicing data systems.
  • Submit an itemized expense report for approval per company policies.
  • Develop and maintain strong working relationships with branch operations.
  • Conduct site inspections as necessary or requested, be on site for set up as needed.
  • Collect payment information from customers and perform proper approval verification.
  • Conduct follow up calls to customers to ensure service excellence.
  • Perform other duties as may be assigned.

Education & Experience

  • Bachelor’s Degree (B.A.) from a four-year college or university preferred.
  • 3 or more years of related sales experience.
  • Has proven the ability to successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $500 thousand or more.
  • Knowledge of sales systems such as TSS and Salesforce.com is required.
  • Working knowledge of all Microsoft Office Software applications.
  • Excellent customer service and organizational skills are required.

Travel Requirements

Travel 25% to 50%

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

SALARY

$78k-104k (estimate)

POST DATE

03/01/2023

EXPIRATION DATE

05/16/2024

WEBSITE

freeman.com

HEADQUARTERS

SPARKS, NV

SIZE

15,000 - 50,000

FOUNDED

1927

TYPE

Private

REVENUE

$1B - $3B

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About Freeman

Freeman provides event marketing and management services including content development, audiovisual setting and logistics.

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If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Relationship Manager job description and responsibilities

While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.

03/15/2022: Troy, NY

Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

03/04/2022: Santa Cruz, CA

Build positive and productive relationships with clients for business growth.

01/20/2022: Concord, NH

Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.

03/25/2022: New Orleans, LA

To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.

04/07/2022: Stockton, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Relationship Manager jobs

Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.

02/28/2022: Topeka, KS

Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.

03/28/2022: Detroit, MI

Learning the needs of clients and developing plans to meet them.

04/08/2022: Bridgeport, CT

Have a genuine care for the success of the business.

02/25/2022: Utica, NY

Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.

03/21/2022: Springfield, MO

Step 3: View the best colleges and universities for Client Relationship Manager.

Florida Southern College
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Dartmouth College
University of Notre Dame
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Canisius College